Evaluation of Two New Assessment Methods for Selecting Telephone Case Study - 1

military rating of Two New Assessment Methods for Selecting Telephone Customer Service Representatives - Case Study Example opposite statistics were also close except r-value with work sample (C), and this could be treated as an outlier. A world-shattering level of consistency is also evident in statistics for results for work sample (T) and results for work sample (C). In all the three results, consistency exists in significant r-values and the use of quantitative approach in analyzing the information further establishes reli top executive because of freedom from barriers such as effects of emotions. The studys sample sizing is also large enough to establish internal consistency and its value that is greater than 30, sufficient for commonplace approximations and relatively large for the population size, explains this. Data collection also included a second rater end-to-end the process, a factor that eliminated stroke. In addition, the replication was done within a short period and hence eliminated maturation confound. The use of predetermined evaluation criteria for the work sample tests also eliminated possible examiner bias or uninformed and arbitrary evaluations. These features therefore establishes internal reliability of the evaluations and means that the analysis results are suitable for informing decisions on the organizations recruitment and staffing decisions (Grinnell & Unrau 124).Similarly, key appraises of severity inform its evaluation. Measurement validity is the degree to which a measure meets its intended objectives and analysis of used measures identifies validity. Speed, accuracy, and interpersonal skills are accurate measure of customer-service-relation competence because of identifiable relationship with deliverables. Speed indicates ability to meet demand for phone bookings that is growing, accuracy indicates the ability to satisfy customer my making correct deliveries at the right times, while interpersonal skills identifies abil ity to discontinue relationships between customers and the organization for